Table of Contents

Workbook introduction- ILM Super Series study links; Links to ILM qualifications; Links to S/NVQs in management; Workbook objectives; Activity planner; Session A: the aims and objectives of appraisal- Introduction; Defining performance appraisal; The benefits of performance appraisal; Resistence to performance appraisal; The purpose of performance appraisal; Aims and objectives of performance appraisal; Summary; Session B: the appraisal process- Introduction; Planning and preparation; Assessing performance; Choosing the appraiser; Summary; Session C: the appraisal interview- Introduction; Before the interview; At the start of the interview; During the interview; Agreeing future performance; After the interview; Summary; Session D: assessment reports and records- Introduction; Recording systems; Who should have access to appraisal records?; Summary; Performance checks; Reflect and review;

Promotional Information

Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management
Well-structured and easy to follow
Fully revised and updated