Table of Contents

Part 1: Introduction
1: Where language comes from
2: Communication theory
3: Cognitive communication
Part 2: Corporate communication
4: Organisational communication
5: Communication in the workplace
6: Cultural communication
Part 3: Reading and writing
7: Reading
8: The writing process
9: Academic Literacy
10: Business writing
11: Stakeholder communication
12: Nuts and bolts: Grammar
Part 4: Listening and speaking
13: The listening process
14: Presentations
15: Meeting procedures
16: Negotiations
17: Dynamics of business communication