 – Customer review on 28/01/2006
As a banker, I found this book to be one of the most useful tools. Research and daily interaction with our customers tells us that one of the most important things about a relationship with a client is that there is trust, particularly when you are a Manager who provides advice to clients. This book offers great insights into the concept of how to be a trusted advisor - this is not just something that happens automatically. I would recommend this to anyone who's role puts them in an advisory position, negotiation or sales.
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