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Over 1000 products, showing 1 to 20

Fish!
Fish!: A Remarkable Way to Boost Morale and Improve Results

By Stephen C. Lundin, Harry Paul, John Christensen

Paperback (UK), September 2002 5 of 5 Stars!
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Raving Fans
Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)

By Kenneth H. Blanchard, Sheldon Bowles

Paperback (UK), June 1998 4 of 5 Stars!
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The Innovator's Dilemma
The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business

By Clayton M. Christensen

Paperback / softback (USA), October 2011
 $32.99  $14.95 
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Delivering Happiness
Delivering Happiness: A Path to Profits, Passion and Purpose

By Tony Hsieh

Paperback (USA), May 2012
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Brand Advocates
Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force

By Rob Fuggetta

Hardback (USA), August 2012
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The Discipline of Market Leaders
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

By Michael Treacy, Fred Wiersema

Paperback (USA), December 1996
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Attracting Perfect Customers
Attracting Perfect Customers: The Power of Strategic Synchronicity

By Stacey Hall, Jan Brogniez

Paperback / softback (USA), November 2001
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Delivering Happiness
Delivering Happiness: A Path to Profits, Passion, and Purpose

By Tony Hsieh

Paperback (USA), March 2013
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This Is Service Design Thinking
This Is Service Design Thinking: Basics, Tools, Cases

By Marc Stickdorn, Jakob Schneider

Paperback / softback (USA), January 2012
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The Ten Principles Behind Great Customer Experiences
The Ten Principles Behind Great Customer Experiences (Financial Times Series)

By Matthew Watkinson

Paperback (UK), December 2012
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The New Relationship Marketing
The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web

By Mari Smith, Guy Kawasaki (Foreword by)

Hardback (USA), November 2011
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What Customers Want
What Customers Want: Using Outcome-driven Innovation to Create Breakthrough Products and Services

By Anthony W. Ulwick

Hardback (USA), September 2005
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The Thank You Economy
The Thank You Economy

By Gary Vaynerchuk

Hardback (USA), March 2011 5 of 5 Stars!
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The Loyalty Leap
The Loyalty Leap: Turning Customer Information Into Customer Intimacy

By Bryan Pearson

Hardback (USA), May 2012
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Moments of Truth
Moments of Truth

By Jan Carlzon, Tom Peters (Foreword by)

Paperback (USA), October 1989
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Satisfaction
Satisfaction: How Every Great Company Listens to the Voice of the Customer

By Chris Denove, James D. Power

Paperback (USA), August 2007
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Creating the Strategy
Creating the Strategy: Winning and Keeping Customers in B2B Markets

By Rennie Gould

Paperback (UK), August 2012
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When Customers Think We Don't Care
When Customers Think We Don't Care: Ending Actions That Self-Destruct Companies, Customer Service and Jobs

By Richard W. Buchanan

Paperback (USA), May 2008
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The Trusted Advisor
The Trusted Advisor

By David H. Maister, Robert Galford, Charles Green

Paperback (UK), January 2002 5 of 5 Stars!
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Instant Referrals
Instant Referrals: How to Turn Existing Customers into Your #1 Promoters

By Bradley J. Sugars

Paperback / softback (USA), December 2005
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