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 Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager S.)  Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager S.) 
By Kenneth H. Blanchard (15 June 1998)
Paperback (UK); Ships within: 24 hours Ships in 24 Hours
 $21.99  $20.65 
 The Trusted Advisor  The Trusted Advisor 
Average Customer Rating: 5 of 5 Stars!
By David H. Maister (02 January 2002)
Paperback (USA); Ships within: 6-12 days
 $41.99  $36.97 
 Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer  Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer 
By Carl Sewell (November 2002)
Paperback (USA); Ships within: 24 hours Ships in 24 Hours
 $33.99  $28.69 
 Angel Customers & Demon Customers: Discover Which Is Which, and Turbo-Charge Your Stock  Angel Customers & Demon Customers: Discover Which Is Which, and Turbo-Charge Your Stock 
By Larry Selden (June 2003)
Hardcover (USA); Ships within: 6-10 days
 $47.99  $40.48 
 Raving Fans  Raving Fans 
By Ken Blanchard (January 1993)
Hardcover (USA); Ships within: 6-10 days
 $43.99  $35.98 
 Moments of Truth  Moments of Truth 
By Jan Carlzon (February 1989)
Paperback (USA); Ships within: 6-10 days
 $29.99  $28.96 
 Little Gold Book of Yes! Attitude: How to Find, Build and Keep a Yes! Attitude for a Lifetime of Success  Little Gold Book of Yes! Attitude: How to Find, Build and Keep a Yes! Attitude for a Lifetime of Success 
By Jeffrey Gitomer (November 2006)
Hardcover (USA); Ships within: 6-10 days
 $37.99  $33.57 
 Ultimate Question: For Unlocking the Door to Good Profits and True Growth  Ultimate Question: For Unlocking the Door to Good Profits and True Growth 
By Frederick F. Reichheld (March 2006)
Hardcover (USA); Ships within: 6-10 days
 $50.99  $42.36 
 Customer-Centered Growth: Five Proven Strategies for Building Competitive Advantage  Customer-Centered Growth: Five Proven Strategies for Building Competitive Advantage 
By Richard Whiteley (January 1996)
Paperback (USA); Ships within: 6-10 days
 $49.99 
 The Discipline of Market Leaders  The Discipline of Market Leaders 
By Michael Treacy (January 1997)
Paperback (USA); Ships within: 6-10 days
 $28.99  $28.96 
 The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers (Big Book Series)  The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers (Big Book Series) 
By Peggy Carlaw (01 October 1998)
Paperback (USA); Ships within: 24 hours Ships in 24 Hours
 $34.99  $31.98 
 How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients  How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients 
By Jeffrey J. Fox (05 July 2001)
Hardback (UK); Ships within: 6-12 days
 $28.99  $24.98 
 The Big Book of Customer Service Training Games  The Big Book of Customer Service Training Games 
Average Customer Rating: 5 of 5 Stars!
By Peggy Carlaw (September 1998)
Paperback (USA); Ships within: 24 hours Ships in 24 Hours
 $65.99 
 Instant Referrals  Instant Referrals 
By Bradley J. Sugars (March 2006)
Paperback (USA); Ships within: 24 hours Ships in 24 Hours
 $31.99  $30.62 
 Building Great Customer Experiences  Building Great Customer Experiences 
By Colin Shaw (17 September 2004)
Paperback (UK); Ships within: 3-7 days
 $55.99  $51.40 
 Customer Mania!: It's Never Too Late to Build a Customer-Focused Company  Customer Mania!: It's Never Too Late to Build a Customer-Focused Company 
By Ken Blanchard (07 November 2005)
Paperback (UK); Ships within: 6-12 days
 $21.99  $20.65 
 10 Steps to Becoming Customer Driven  10 Steps to Becoming Customer Driven 
By Ian Brooks (01 April 2001)
Paperback (NZ); Ships within: 4-8 days
 $31.99  $28.97 
 Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment  Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment 
By Brad Cleveland (November 2006)
Paperback (USA); Ships within: 6-10 days
 $67.99  $51.97 
 Branded Customer Service: The New Competitive Edge  Branded Customer Service: The New Competitive Edge 
By Janelle Barlow (September 2006)
Paperback (USA); Ships within: 6-10 days
 $37.99  $32.96 

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