David P. Zimmerman applies 36 years of industrial experience as the basis for providing better and faster customer service. He clearly explains why current paradigms don't work effectively, and proposes better methods that reduce costs and improve customer service.
Publisher:
Unlimited Publishing
ISBN:
1588320308
EAN:
9781588320308
Dimensions:
22.91 x 15.85 x 1.73 centimeters (0.39 kg)
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