About the Author

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.

Laura Roppe is an award-winning singer-songwriter, speaker, and former attorney from San Diego, California. She obtained a bachelor's degree in theater arts from UCLA, but then pursued the "family business"--she attended law school at the University of San Diego, where she graduated number two in her class, then went on to practice employment/business litigation for over a decade.