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Dealing with Difficult People
http://www.fishpond.com.au/Books/Dealing-with-Difficult-People-Roy-Lilley/9780749447519
By
Roy Lilley
| Rating: | | | Format: | Paperback, 160 pages, New edition Edition | | Other Information: | illustrations | | Published In: | United Kingdom, 03 June 2006 |
"Dealing with Difficult People" looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public. |
About the AuthorRoy Lilley is a writer, commentator and full-time conference speaker on health, change management and social issues in the UK, Europe and the US. A frequent broadcaster he contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for the Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals. Reviews"The essential guide to coping with people problems. Packed with hints, tips and warnings of potential hazards." - OS Magazine "Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance." - Business Executive"
| Publisher: | Kogan Page Ltd | | ISBN: | 0749447516 |
| EAN: | 9780749447519 | | Dimensions: | 21.0 x 13.0 x 1.0 centimeters (0.24 kg) |
| Age Range: |
15+ years |
|
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