Peggy Post and Peter Post show you how to use personal skills to manage workers more effectively, make longer lasting contacts, win clients and close deal-everything you need to know to get ahead in your career. Scores of new topics are addressed for the first time in this completely revised and updated edition, including: The new definition of "business casual" * the etiquette of unisex bathrooms * new tips on how to accept compliments and shoulder blame * a new, simple way to figure out who to introduce to whom, and how to handle the introduction * what to do if you send an e-mail critizing the boss and it gets sent to him/ her * a new, comprehensive list of appropriate business gifts * updated advice on harassment in the workplace * and much more The Etiquette Advantage...includes practical advice on everything from writing persuasive business memos, letters, and e-mails to choosing the appropriate dress for both casual and formal offices; from planning and leading productive meetings to getting results at trade shows and conventions; from conducting a successful job search to guidelines for business entertaining, from the company picnic to formal dinner parties - and much more, including a detailed primer on the social customs you need to know when doing business abroad.

About the Author

Peggy Post, Emily's great-granddaughter-in-law, is today's recognized leading authority on etiquette and the author of eleven books. Millions seek her advice through her monthly columns in Good Housekeeping and Parents magazines. Her TV appearances include Dr. Phil, Good Morning America and Oprah.