– Customer review on 02/04/2012

This book takes a bit of time to read and really absorb the full message and meaning - it is so power packed with studies, evidence, examples, case studies, approaches and practicle situations that every chapter is a complete lesson at university level. Gaining insight into how we operate and use our intelligence (other than IQ) willr eally aid you in understanding others and expressing your own needs in a much more effective and efficent way. If you need to interact with people on a regular basis for any reason (family, managing, sales, negotiation) this is a must read for really discovering and understand WHY, Why do we do what we do, and how to shape better quality interactions.

– Customer review on 24/11/2011

ew York Times science writer Goleman argues that our emotions play a much greater role in thought, decision making and individual success than is commonly acknowledged. He defines ``emotional intelligence''‘a trait not measured by IQ tests‘as a set of skills, including control of one's impulses, self-motivation, empathy and social competence in interpersonal relationships. Although his highly accessible survey of research into cognitive and emotional development may not convince readers that this grab bag of faculties comprise a clearly recognizable, well-defined aptitude, his report is nevertheless an intriguing and practical guide to emotional mastery. In marriage, emotional intelligence means listening well and being able to calm down. In the workplace, it manifests when bosses give subordinates constructive feedback regarding their performance. Goleman also looks at pilot programs in schools from New York City to Oakland, Calif., where kids are taught conflict resolution, impulse control and social skills. (Oct.)

Scientific data emerging from studies using new brain imaging technologies have yielded fresh understanding of how emotions work and, argues the author, suggest ways to regulate the more negative emotions responsible for the horrendous acts of violence that are the stuff of daily headlines. The book calls for universal adoption of educational curricula that teach youngsters how to regulate their emotional responses and to resolve conflict peacefully. Along the way Goleman summarizes much of the best psychological work of the last few decades on such topics as the importance of learned optimism, the theory of multiple intelligences, the role of innate temperamental differences,

– Customer review on 08/12/2008

I thought this book was a great introduction to the subject of EQ. It is so important to understand that
IQ does not make for success. In the business world the more I recruit the more I understand the need to look for EQ first. This book will help that understanding and give some clues on what to look for. It is also helpful for the parent of the gifted child who is usually lacking in EQ to understand that it can be trained with some success.