James Harbour's story, blunt and accessible, includes a detailed description of how Detroit went astray, beginning right after World War II. He saw it all firsthand. A Depression child, he started working at Chrysler's Jefferson Avenue assembly plant in 1946 and rose through the ranks, struggling all that time against a system that tolerated inferior products. The story continues to the present day as he explains why Detroit still hasn't quite caught up and how desperate the situation has become.
Jim Harbour offers a clear and compelling analysis of what has gone wrong with American auto manufacturing and how it can be put right. The frequent human interest anecdotes make it an absorbing, non-technical read. --Robert S. Miller, chairman of the board, Delphi ""Jim Harbour understands the power of benchmarking better than anyone I have ever met. This, along with his persistence over the years in making us all face up to the facts and opportunities, provided a critical boost to the U.S. auto industry. His tenacity aside, Harbour's insights continue to serve the industry he respects, and his book provides a template for manufacturers who have lost their way, as well as government's interests in finding theirs."" --Harold Sperlich, president (retired), Chrysler Corporation
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