Table of Contents

Part one
Generic Salon Skills
Chapter one
Unit G20 Make sure your actions reduce risks to health and safety
Chapter two
Unit G8 Develop and maintain your effectiveness at work
Chapter three
Unit G17 Give clients a positive impression of yourself and your organisation
Chapter four
Unit G4 Fulfil salon reception duties
Part two
Customer-centred services
Chapter five
Unit G7 Advise and consult with clients
Chapter six
Unit G18 Promote additional services or products to clients
Part three
Hairdressing Technical Services
Chapter seven
Unit GH8 Shampoo, condition and treat the hair and scalp
Chapter eight
Unit GH10 Style and finish hair
Chapter nine
Unit GB5 Dry and finish men's hair
Chapter ten
Unit GH11 Set and Dress the Hair with Unit GH13 Plait and twist hair
Chapter eleven
Unit GH15 Attach hair to enhance a style
Chapter twelve
Unit GH12 Cut hair using basic techniques
Chapter thirteen
Unit GB3 Cut hair using basic barbering techniques
Chapter fourteen
Unit GB4 Cut facial hair to shape using basic techniques
Chapter fifteen
Unit AH21 Create basic patterns in hair
Chapter sixteen
Unit GH9 Change hair colour with Unit GB2 Change men's hair colour
Chapter seventeen
Unit GH14 Perm and neutralise hair

About the Author

Leo Palladino (BA, M.I.T.) had a lifetime of success in hairdressing, trichology and training. As author of several market-leading hairdressing textbooks, Leo’s far-reaching experience in the field of education has contributed to the development of hairdressing as `the science’ we know it to be today. Martin Green is a practising hairdresser with thirty years’ experience at his Cheltenham based salon group Head Quarters. He is the author and co-author of Cengage’s bestselling Begin Hairdressing: The Official Guide to S/NVQ Level 1 and Hairdressing, The Foundations: the official guide to S/NVQ level 2, has extensive industry experience, a firm background in training and has been a lecturer in college as well as a regional verifier for both Habia and City & Guilds.