Fierce Conversations

Revealing how to master the principles and practice courageous, transformative dialogue, Scott shows readers how to change their lives, one conversation at a time.

From The Publisher:

The "Wall Street Journal" bestseller, now with new material.
The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to:
Overcome barriers to meaningful communication
Expand and enrich conversations with colleagues, friends, and family
Increase clarity and improve understanding
Handle strong emotions-on both sides of the table