Jack Mitchell is the CEO of Mitchells, Richards, and Marshs and the author of the bestseller Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results. James Boles is an accomplished audiobook narrator and an award-winning stage actor.
"James Boles's slow-paced reading of this management lesson has a kinder, gentler tone, which is perfect for advice focused on the human side of managing a retail business."---AudioFile
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