Table of Contents

About the Authors; Forward and Preface; 1. What is Quality? 2. What is a Quality Management System? 3. Brief History of Quality Standards and Who Produces them. 4. What is ISO 9000: 2000? 5. How to Upgrade from ISO 9000:1994. 6. How does ISO 9000 Conformance Help During a Product's Life Cycle? 7. Who Usually Controls Quality in a Company?; What are the Purchaser's Responsibilities?; What are the Supplier's Responsibilities? Glossary; Acronyms and Abbreviations;

Promotional Information

An easy to understand and fully illustrated in brief guide, illustrating how to upgrade from the 1994 standard.
Quality management consultants, auditors and trainers will be awaiting the arrival of this book with anticipation.

About the Author

Ray Tricker served with the Royal Corps of Signals (for a total of 37 years) during which time he held various managerial posts culminating in being appointed as the Chief Engineer of NATO ACE COMSEC. Most of Ray's work since joining Herne European Consultancy Ltd has centred on the European Railways. He has held a number of posts with the Union International des Chemins de fer (UIC) (e.g. Quality Manager of the European Train Control System (ETCS), European Union (EU) T500 Review Team Leader, European Rail Traffic Management System (ERTMS) Users Group Project Co-ordinator, HEROE Project Co-ordinator) and currently (as well as writing books!) he is busy preparing a complete Quality Management System for the European Rail Research Institute (ERRI) in Holland, aimed at gaining them ISO 9000 accreditation in the near future. He is also consultant to the Association of American Railroads (AAR) advising them on ISO 9001:2000 compliance, and has recently been appointed Fellow of the Institution of Railway Signal Engineers (FIRSE).

Reviews

"This book provides practical information on how to set up an ISO 9001:2000 compliant quality management system cost effectively. It explains the meaning of ISO 9000, its history, current status, requirements, and changes, and it covers how businesses can easily and efficiently satisfy customer requirements for quality control and quality assurance. An easy-to-understand guide, the book shows how to upgrade from the 1994 standard and explains how businesses will be affected by new revisions to the standard. -llE Solutions