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The Indispensable Staff Manager
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Table of Contents

Preface Acknowledgments Framing the World of Staff Line Managementversus Staff Management-So What Is the Problem? The Consequence of Not Undertanding Staff's Role and Position in the Power Structure Building a Foundation of Trust and Confidence with Line Management A Process for Designing, Planning, and Implementing Starr Operations Aligning with Senior Management Setting the Staff Mission Setting the Five-Year Vision Establishing Annual Goals Conducting a Situational Analysis Creating Strategies Establishing Tasks Structuring Staff Resources Processes and Measurement Systems Determining the Staff Personnel Creating a Motivation System Building a Department Culture and Climate Putting It All Together-A sample Strategic Organizational Plan Marketing and Selling a Strategic Organization Plan Appendices Index

About the Author

JOHN F. WALSH has studied organizational and human behavior for over four decades from a variety of vantage points-he has served as a member of senior management across a broad range of staff functions, including human resources, administrative services, environmental affairs, facilities management, and customer service. In addition to his staff experience, he is also an experienced line manager, having created, developed, and managed the operations of a human resources consulting group for a national consulting firm. His career spans a period of profound changes in the structure of the global economy, and he has witnessed how leadership and management practices have grown in concert with those changes and the resulting formulations of organizational designs to meet the challenges of the competitive market.

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