"Interpersonal Skills in Organisations takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in today's workplace. This book is filled with a variety of exercises, cases and group activities, which employ an experiential approach suitable to students at all levels. Chapters on Coaching and Providing Feedback for Improved Performance; and Making Decisions and Solving Problems creatively, help students put concepts into a real-world perspective. The important skills of individual and team empowerment are explored in Chapter 18 on leadership and self-leadership. Students are guided through the process of effective delegation, giving an insight into the skills needed to lead a modern business.