Introduction. Preparation. Impact of Quality. The Role of Leadership. Connecting with the Customer. Finding the Right Guide. Implementation. Engaging the Front Line. Developing Management. Establishing Direction. Cascading Strategy. Production. Conclusion.

About the Author

Brad White is a Lean Six Sigma Master Black Belt with a MS in Advanced Manufacturing and Enterprise Engineering the University of Texas at San Antonio. He has helped build the Lean Daily Management program for Baptist Health System in San Antonio, expanding that program to Tenet Health, and he led the team that implemented the program at University Health in northern Louisiana.

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Table of Contents

About the Author