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Outsourcing: A Practical Guide
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Table of Contents

Part 1: Preparing to outsource

Introduction

State of the outsourcing market
John McKinlay
Jan Pohle

Overview of the procurement, negotiation and delivery process
Gareth Stokes
Kristof de Vulder

Part 2: Practical guidance and risks

Role of the client
Paul Allen
Gregory Manter

Practical perils and pitfalls
Stephane Lemarchand
Scott Thiel

Multi jurisdictional deals
Kit Burden
Joris Willems

SIAM/multi vendor projects
Callum Sinclair

Different types of outsourced services
Peter Jones
Stephane Lemarchand

Part 3: Key provisions and issues

Due diligence and transition
Kit Burden
Tim Lyons

The services and service levels
Kit Burden
Peter Jones

Charges and charging models
Kit Burden
Joris Willems

Warranties and delivery commitments
Paul Allen
Jonathan Rofe

Confidentiality, intellectual property and data
Duncan Pithouse

Liability and indemnities
Anne Friedman
John McKinlay

HR and ARD/TUPE
Kai Bodenstedt
Tom Kerr-Williams

Termination and step in rights
Sharon Rowe
Anthony Willis

Assets and third party contracts
Gareth Stokes

Governance, vendor management and dispute resolution
Peter Brook
Gregory Tulquois

Renegotiations, retenders and termination assistance
Tim Lyons
Jan Pohle

Reviews

Written in a lively and consistently accessible style, the book provides a global perspective and timely advice on this vital and intricate subject.
*Richmond Green Chambers*

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