Part 1: Preparing to outsource
Introduction
State of the outsourcing market
John McKinlay
Jan Pohle
Overview of the procurement, negotiation and delivery process
Gareth Stokes
Kristof de Vulder
Part 2: Practical guidance and risks
Role of the client
Paul Allen
Gregory Manter
Practical perils and pitfalls
Stephane Lemarchand
Scott Thiel
Multi jurisdictional deals
Kit Burden
Joris Willems
SIAM/multi vendor projects
Callum Sinclair
Different types of outsourced services
Peter Jones
Stephane Lemarchand
Part 3: Key provisions and issues
Due diligence and transition
Kit Burden
Tim Lyons
The services and service levels
Kit Burden
Peter Jones
Charges and charging models
Kit Burden
Joris Willems
Warranties and delivery commitments
Paul Allen
Jonathan Rofe
Confidentiality, intellectual property and data
Duncan Pithouse
Liability and indemnities
Anne Friedman
John McKinlay
HR and ARD/TUPE
Kai Bodenstedt
Tom Kerr-Williams
Termination and step in rights
Sharon Rowe
Anthony Willis
Assets and third party contracts
Gareth Stokes
Governance, vendor management and dispute resolution
Peter Brook
Gregory Tulquois
Renegotiations, retenders and termination assistance
Tim Lyons
Jan Pohle
Written in a lively and consistently accessible style, the book
provides a global perspective and timely advice on this vital and
intricate subject.
*Richmond Green Chambers*
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