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Service Support (CCTA)Part 15 (IT Infrastructure Library) By Central Computer & Telecommunications Agency $202.99 (Free delivery Australia wide)
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| | Format: | Paperback, 323 pages | | Other Information: | figs. | | Published In: | United Kingdom, 14 June 2000 | | Quantity Available: | 35 |
This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines. |
| Publisher: | Stationery Office Books | | ISBN: | 0113300158 |
| EAN: | 9780113300150 | | Dimensions: | 30.0 centimeters |
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