In today's competitive global economy, organisations sometimes must make difficult or even painful changes. For them to be successful, it is vital that people trust each other. "Trust and Betrayal in the Workplace" is about trust - the power when it exists, the problems when it doesn't, the pain when it is betrayed and what you can do to restore it. Reinas provide a simple yet comprehensive approach to trust that outlines a common language to discuss trust constructively, identifies specific behaviors that build trust and specific behaviors that break trust, and describes steps to rebuild trust and sustain it over time, even during periods of change. This revised and expanded edition features new examples and a variety of highly practical tips, tools and exercises to help readers create work environments where trust grows so that people feel good about what they do, relationships are energised and productivity and profits accelerate.

About the Author

Dennis S. Reina, Ph.D. and Michelle L. Reina, Ph.D., nationally recognised trust-building experts, are the principals of the consulting and research firm Chagnon & Reina Associates, Inc. The Reina's have worked with or conducted research in over 100 organisations, such as American Express, Boeing, Ben & Jerry's Homemade Inc., Kodak, Johnson & Johnson, and U.S. Army.