This is a guide to professional success. In the modern world of business, it's all about the ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable then gold. This detailed resource book provides readers with the five crucial steps they need for developing, managing and improving client confidence.
About the Author
David H. Maister, of Maister Associates, Inc. is the author of two previous highly acclaimed business books and is also a former professor at the Harvard Business School. Charles Green, a former vice president of the famed MAC Group, is the founder of GreenSea Consulting. Robert Galford teaches business management courses at Columbia School of Business and Kellog Graduate School of Management.
Reviews
William F. Stasiorsenior chairman and former CEO, Booz-Allen & HamiltonThis book is engaging, enjoyable, and absolutely on target. It is packed with truth. "The Trusted Advisor" will guide success not just in the advisory professions but in leadership and life as well.
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Reviews
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As a banker, I found this book to be one of the most useful tools. Research and daily interaction with our customers tells us that one of the most important things about a relationship with a client is that there is trust, particularly when you are a Manager who provides advice to clients. This book offers great insights into the concept of how to be a trusted advisor - this is not just something that happens automatically. I would recommend this to anyone who's role puts them in an advisory position, negotiation or sales.
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