|
|
Books » Business » Customer Service
The Ultimate Question 2.0
http://www.fishpond.com.au/Books/Ultimate-Question-20-Frederick-F-Reichheld-Rob-Markey/9781422173350
How Net Promoter Companies Thrive in a Customer-Driven World
By
Frederick F. Reichheld, Rob Markey
RRP $36.99 $26.76 Save $10.23 (28%)
Free shipping Australia wide  Ships within 24 hours from USA supplier| Rating: | | | Format: | Hardcover, 290 pages, Revised, Expand Edition | | Other Information: | Illustrated | | Published In: | United States, 01 September 2011 |
Previously published under title: Ultimate question. About the AuthorFred Reichheld is a Fellow at Bain & Company. He is the bestselling author of The Loyalty Effect, published by Harvard Business Review Press, as well as numerous articles published in Harvard Business Review. Rob Markey is a partner and director in Bain & Company's New York office and head of the firm's global Customer Strategy and Marketing practice. Reviews"wonderful new book" - FORBES.com
"A variety of companies have started using this: Charles Schwab, Apple, Progressive, Virgin Media, and more. Check out the book and see how to use it for your company." - 800 CEO READ
|
| Publisher: | Harvard Business School Press | | ISBN: | 1422173356 |
| EAN: | 9781422173350 | | Dimensions: | 23.62 x 16.0 x 2.79 centimeters (0.52 kg) |
| Age Range: |
15+ years |
|
|
 |
|
|
Tell a friend
| |
Reviews
Review this Product
Webmasters, Bloggers & Website Owners
You can earn a 5% commission by selling The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World hardcover book on your website. It's easy to get started - we will give you example code. After you're set-up, your website can earn you money while you work, play or even sleep!
Authors/Publishers
Are you the Author/Publisher? Improve sales by submitting additional information on this title.
|
|
|
|
|
Help
My Cart
