Table of Contents

Glossary of Commonly Used Terms.
Preface.
Foreword.
1. Introduction.
PART I: DECIDING TO TAKE THE PLUNGE.
2. Why Organizations Maintain Legacy Systems.
3. Why Organizations Implement New Systems.
4. The Replacement System.
PART II: SYSTEM SELECTION.
5. The Sounds of Salesmen.
6. Business Processes.
7. Support for the New System.
8. Selecting Consultants.
PART III: THE SYSTEM IMPLEMENTATION.
9. Implementation Strategies and Phases.
10. The Group Responsibility Matrix.
11. Setup Issues.
12. Testing Issues.
13. People Issues, Roles, and Responsibilities.
14. Reports and Interfaces.
15. Documentation Issues.
PART IV: THE BRAVE NEW WORLD OF PRODUCTION LIFE.
16. Ongoing System Maintenance.
17. Operational Changes and Risks.
PART V: MAXIMIZING THE CHANCE OF SUCCESS.
18. Mid-Implementation Corrective Mechanisms.
19. Audits.
20. Contingency Planning.
21. Employee- and Consultant-Based Strategies.
22. Intelligent Expansion.
23. Conclusion.

About the Author

Phil Simon is an independent technology consultant and the author of The Next Wave of Technologies." He began consulting in 2002 after six years of related corporate experience. He has cultivated more than 30 clients from a variety of industries, including health care, manufacturing, retail, and the public sector. Phil has assisted both domestic and international organizations in every aspect of system implementations, activations, and ongoing maintenance. When he's not consulting, he speaks on matters related to organizations' use of different technologies and writes for a number of technology-oriented media outlets about the intersection of technology and business. He has a bachelor's in policy and management from Carnegie Mellon University and a master's in industrial and labor relations from Cornell University. Visit Phil at www.philsimonsystems.com."

Reviews

Glossary of Commonly Used Terms. Preface. Foreword. 1. Introduction. PART I: DECIDING TO TAKE THE PLUNGE. 2. Why Organizations Maintain Legacy Systems. 3. Why Organizations Implement New Systems. 4. The Replacement System. PART II: SYSTEM SELECTION. 5. The Sounds of Salesmen. 6. Business Processes. 7. Support for the New System. 8. Selecting Consultants. PART III: THE SYSTEM IMPLEMENTATION. 9. Implementation Strategies and Phases. 10. The Group Responsibility Matrix. 11. Setup Issues. 12. Testing Issues. 13. People Issues, Roles, and Responsibilities. 14. Reports and Interfaces. 15. Documentation Issues. PART IV: THE BRAVE NEW WORLD OF PRODUCTION LIFE. 16. Ongoing System Maintenance. 17. Operational Changes and Risks. PART V: MAXIMIZING THE CHANCE OF SUCCESS. 18. Mid-Implementation Corrective Mechanisms. 19. Audits. 20. Contingency Planning. 21. Employee- and Consultant-Based Strategies. 22. Intelligent Expansion. 23. Conclusion.