Working in the Financial Services Industry
|Format:||Paperback, 3rd Revised edition Edition|
|Published In: ||Australia, 01 October 2009|
This book has been written specifically to help students develop the necessary skills and knowledge to embark upon a successful career in the financial services sector in a clerical or administrative role. Includes: current information on industrial relations and occupational health and safety; case studies at the end of each chapter based on workplace simulations that demonstrate how the theory is applied in business.
Table of Contents
Part 1: Working in financial services - 1. The financial services sector; 2. About organisations; 3. Working for an organisation; 4. Working effectively. Part 2: Communicating in the workplace - 5. About communication; 6. Doing research; 7. Writing memos, emails and letters; 8. Writing reports; 9. Getting your writing right; 10. Giving a presentation. Part 3: Working with others - 11. Working in a team; 12. Working with customers. Part 4: Working safely - 13. Health and safety in the workplace.
|Publisher: ||Pearson Education Australia (TAFE)|