The first book to reveal how to deliver constructive, critical feedback at work in a way that boosts performance and morale.
Dr Therese Huston received her MS and PhD in Cognitive Psychology from Carnegie Mellon University. She is the founding director of the Center for Excellence in Teaching and Learning at Seattle University. Huston has written for The New York Times and Harvard Business Review and she regularly delivers talks for academic audiences, businesses and conferences. She has previously given talks at Microsoft, Amazon, TEDxStLouis and Harvard Business School.
Giving great feedback - whether recognition, coaching or evaluation
- is a game-changer when it comes to helping each other do our best
work. We know that. And yet, it's incredibly difficult to do it
well, in a way that's useful, fair, and strengthen relationships.
Let's Talk breaks down giving feedback with the latest research,
relevant stories, and actionable frameworks that we can all apply
to turn feedback into a personal superpower.
*Julie Zhuo, bestselling author of THE MAKING OF A MANAGER*
It's easy to go your whole career giving well-intentioned but
useless feedback. This brilliant book identifies the most common
mistakes managers make with surgical precision, and empowers you
with ninja listening skills, emotional management techniques, and
whip-smart scripts to create real behavior change and lasting
trust.
*Nir Eyal, bestselling author of HOOKED and INDISTRACTABLE*
Imagine being known as the person who makes those around them both
successful and happy. Mastering how to give good feedback is
essential. This book helps you navigate through the competing
theories to become a feedback-giving maestro.
*Michael Bungay Stanier, bestselling author of THE COACHING HABIT
and THE ADVICE TRAP*
Therese Huston delivers a pep talk, toolkit, and decoding of
employee behaviour, all in one. Using both stories and science, she
leaves us wiser, braver, fairer, and better. This book is a gift
that belongs within arm's reach of every manager at all times.
*Dolly Chugh, author of THE PERSON YOU MEAN TO BE and Associate
Professor at NYU Stern*
If you've ever been afraid to deliver constructive criticism, this
book is for you. It's full of practical examples and tactical tips
to show you how to become an expert on giving feedback that works
and the type of leader that everyone will want to follow.
*Liz Fosslien and Mollie West Duffy, authors of NO HARD
FEELINGS*
I was impressed by Let's Talk's treatment of unconscious bias. The
recommended practices allow managers to bypass influences of gender
stereotypes that hinder the careers of strong women.
*Anthony Greenwald, bestselling co-author of BLINDSPOT: HIDDEN
BIASES OF GOOD PEOPLE*
Rarely does an author make research so readable - and enjoyably
instructive! You'll learn more about how you give feedback now
versus how you can get better at it, engaging with people of all
kinds. Therese's structure, descriptions, practices, and nuanced
stories covering sensitive situations achieve something rare for a
management book - entertainment, education, and humanity rolled
into one.
*Joanna Barsh, bestselling author of HOW REMARKABLE WOMEN LEAD and
GROW WHEREVER YOU WORK*
Let's Talk belongs in the hands of every supervisor who wants to
give effective feedback. Full of practical suggestions undergirded
by workplace research, this user-friendly guide will give you the
tools you need to bring out the best in the people you work with.
Highly recommended!
*Beverly Daniel Tatum, PhD., author of WHY ARE ALL THE BLACK KIDS
SITTING TOGETHER IN THE CAFETERIA? AND OTHER CONVERSATIONS ABOUT
RACE*
Breaks down the art of giving feedback into easy-to-understand
principles and practices, peppered with helpful examples.
*People Management*
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