ForewordPrefaceIntroductionAcknowledgments Chapter 1: The PredicamentChapter 2: Case The Basic Tasks of Management: The Juran TrilogyChapter 3: The Planning ProcessesChapter 4: The Control ProcessesChapter 5: The Nature of BreakthroughChapter 6: Breakthroughs in LeadershipChapter 7: Breakthroughs in OrganizationChapter 8: Breakthroughs in Current Performance Improvement -- Classic and Six Sigma DMAICChapter 9: Breakthroughs in CultureChapter 10:Breakthroughs in AdaptabilityChapter 11: Strategic Quality Planning and DeploymentChapter 12: A Road Map for ChangeREFERENCESINDEX
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McGraw-Hill authors represent the leading experts in their fields
and are dedicated to improving the lives, careers, and interests of
readers worldwide
McGraw-Hill authors represent the leading experts in their fields
and are dedicated to improving the lives, careers, and interests of
readers worldwide
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