Acknowledgments 1. Introduction 2. "Getting" and "Making" a Tip 3. The Limits of Managerial Authority 4. Sources of Autonomy 5. Up a Crooked Ladder 6. Resisting the Symbolism of Service 7. Conclusion Notes References Index
Challenges the uncritical equation of advancement with success
Greta Foff Paules is a cultural anthropologist who holds a doctorate from Princeton University.
"[P]rovides a vivid picture of the bustle and banter of restaurant life from the waitresses' point of view... Paules highlights the freedom of interpretation that allows workers to resist potentially demeaning aspects of their jobs." --American Journal of Sociology
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