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Measuring Quality Improvement in Healthcare
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Process Mastering
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The Basics of Idea Generation
The Basics of Idea Generation

By Donna Greiner

Paperback (USA), November 1997
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The Basics of Cross-Functional Teams
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Real-World Project Management
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The Basics of Benchmarking
The Basics of Benchmarking

By Robert Damelio , Damelio

Paperback (USA), August 1995
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Introduction to Quality Control
Introduction to Quality Control

By Kaoru Ishikawa

Hardback (UK), January 1990
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Quest for Quality in Services
Quest for Quality in Services

By A. C. Rosander

Hardback (USA), December 1989
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Teamwork
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SPC Simplified
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