Help Desk - Payment and Pricing

What is your Better than AmazonTM guarantee?

We guarantee that is Better than AmazonTM. If the cost of any single item that ships to Australia, plus standard shipping, is more expensive on than AmazonTM, we will credit your Fishpond account with the difference plus 10%.

Note: this guarantee is valid only for items that are destined for Australian addresses, and does not apply to bargain books. It is limited to one price match per identical item, per customer and for personal use only.

How to submit your claim:

1. Place your order for the identical product (the ISBN must match) at
2. Submit your claim using box below within two working days of placing your order (as prices can change). You will receive instant confirmation if your claim is successful.
3. The difference plus 10% will be automatically credited to your Fishpond account once your order has shipped. This offer is not for a refund to your credit card or bank account.

Please Sign In to claim your credits.

Note that this guarantee applies only to new books that are fulfilled by AmazonTM USA (excludes Second Hand and Marketplace items) and that are available for sale on (excluding Sell Yours).

Amazon is a registered trademark of Amazon Inc, Seattle, Washington, USA.

Can't find the answer to your question?

Send us an email and we'll respond within 24-30 hours.

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More questions about Payment and Pricing


October 2014 - Seller Payment Change For Sell Yours

We have changed the way we pay our Sellers.

Deposits will now be made based around shipment dates.

For more information check the FAQ How will I be paid