Australasia's Biggest Online Store™

2,676,441 Books · 90,887 DVDs · 2,371 Games

My Cart

Your cart is empty.
How do I get started?

Help Desk - Payment and Pricing

Announcements

29 January - Bigpond Customers Not Receiving E-Mails From Us

We are currently experiencing an issue, where customers with certain Internet Service Providers are not receiving emails from us. This has affected Bigpond customers the most. Rest assured, we are working hard to get this resolved. We apologise for any inconvenience caused.

25 January - Sell Yours sellers not receiving email notifications to ship

We are currently experiencing issues where certain sellers are not able to receive e-mail notifications to ship out the items purchased from them. This will in turn cause a slight delay to customers in receiving Sell Yours purchases. We are currently working to resolve this. We apologise for any inconvenience caused.

Previous helpdesk announcements

Previous helpdesk announcements can be viewed by clicking this link Previous announcements
What is your Better than AmazonTM guarantee?

We guarantee that Fishpond.com.au is Better than AmazonTM. If you order a book where the total cost (including shipping fee) is more expensive on Fishpond.com.au than AmazonTM, we will credit your Fishpond account with the difference plus 10%. The guarantee is valid only for books that are destined for Australian addresses where the cost of that single book (including shipping fee) is more expensive on Fishpond.com.au than AmazonTM.

How to submit your claim:

1. Place your order at Fishpond.com.au. The order must have qualified for free shipping.
2. Submit your claim using box below within two working days of placing your order (as prices can change). You will receive instant confirmation if your claim is successful.
3. The difference plus 10% will be automatically credited to your Fishpond account once your order has shipped. This offer is not for a refund to your credit card or bank account.

Please Sign In to claim your credits.

Note that this guarantee applies only to new books that are fulfilled by AmazonTM USA (excludes Second Hand and Marketplace items) and that are available for sale on Fishpond.com.au (excluding Sell Yours).

Amazon is a registered trademark of Amazon Inc, Seattle, Washington, USA.

Was this information helpful?

More questions about Payment and Pricing

Customer Service

Can't find the answer to your question? Return to Helpdesk or Contact Us