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Categories
Daily Deals
Best Sellers
đ Gift Finder
Books
Music
Movies & TV
Gift Vouchers
Track My Order
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Register
Wishlist
0
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What are your shipping rates?
Learn about Cash Rewards
Learn about Sell Yours
How do I place an order with Fishpond.com.au?
Can I send a gift voucher?
What region are your DVDs?
What is an Unreliable Supplier Product?
What payment methods can I use?
Why can't my order be delivered to a PO Box?
Will items with different shipping times be sent separately?
How does an e-Gift work?
What do Sell Yours product conditions mean?
What payment methods can I use?
Does Fishpond.com.au charge GST on orders?
Fishpond Premium
What is the 'Ship to New Zealand' option?
How will I be paid when the product sells?
How does an e-Gift work?
How do I add another product to my order?
What is a screen name?
Is it safe to give out my credit card details online?
If I send a gift, will they see the price?
Can I pick up my order?
Why does the same book have a different price?
When will my credit card be charged?
How do I find a product's barcode?
Can I sell a product that's not in your catalogue?
What is Quote Me?
What is your Pre-order Price Guarantee?
Do you offer student discounts?
Do you match the price of a competitor's product?
Can you email me when you receive my payment by bank transfer?
How do I apply for a wholesale / credit account?
How does Afterpay work?
How does Ask a Question work?
Can I have a discount if I order in bulk?
What do the different product statuses mean?
How do I delete an item from my shopping cart?
How do Seller Ratings work?
How can I play DVDs from other regions?
When and how are affiliates paid?
I am an author/publisher, how can I add my book to your site?
What is a Restocking Fee?
How can I view/edit/delete my listings?
What is Group Buy?
Do I need to accept deliveries to PO Boxes?
Can I use a link from my affiliate site to a category or bestsellers page and earn affiliate revenue?
How do I order a gift for someone?
How are you Australasia's Biggest Online Store?
What is an Unreliable Supplier Product?
How does the Schools' Program Work?
What does "Currently Unavailable New" mean?
Does Fishpond.com.au support any charities or other community groups?
What is an UltraViolet movie?
Can I order a book that says out of print?
What are Fishpond's Affiliate Terms?
Do affiliates receive commission for sales of gift vouchers?
What reporting metrics are available for affiliates?
What does 'Quantity Available' mean?
How do I change my delivery address?
Why hasn't my site been listed on the Current Affiliates page yet?
Do you have product feeds available for affiliates?
How does the Valet partner price products?
What is the Sell Yours handling fee on the Payment History?
What condition should my item be in?
What happens if my items don't sell?
Sell Yours rules and expectations
How can I tell if a product page is for digital music?
Why can I only pay for some products using bank transfer?
Will the items be insured in the course of collection?
I used to have my credit card details saved on your website, but now I can't find them. Where are they?
How do I add or update multiple listings at once (bulk upload)?
What is the Elsewhere Price?
Can I request to get my items returned at any time?
I would like Fishpond to erase my customer data, how do I request this?
Who can take part in the program?
What happens if I send an item that cannot be listed?
Who is selling my items?
Tell me all about eBay Valet
An item I bought from you has been recalled, what do I do?
The toy I bought has unsafe, sharp edges. What should I do next?
Fishpond Scan It Buy It
What is Valet?
How do I get started?
How do I send in my items by courier?
I havenât sold anything in a while, will anything happen to my account?
Does Fishpond allow overseas based third party sellers?
How does an e-Gift work?
Health and Beauty Important notice
Health and Beauty Important notice
Do you wholesale books and/or music?
Credit Application Form
What is the wishlist for?
What product safety measures does Fishpond.com.au have in place?
Why canât I list my DVD or Blu-Ray for sale?
I'm adding tracking details to an order and it's asking for a URL. What does this mean?
How do I change or update my bank account number?
Are there any items I canât sell with Valet?
Health and Beauty Important notice
What happens after an item is sold?
Can I obtain a credit account and use a purchase order to shop?
Why has school or library order been held?
I am an author/publisher, Can I add my own music to sell as digital content?
How do I get my money?
When will I be paid for my sales?
Can I return a Sell Yours item?
What items can I sell?
How long does it Take?
Learn about Fishpond's Image Search
Who can apply for a School or Library account?
Why didn't my bulk upload file process?
How much does it cost to send my items?
How can I see digital music on Fishpond?
How do I change my payment method?
Fishpond Scan It Buy It
My order was damaged in transit, can I return it for a refund?
Can I email Fishpond My Credit Card details?
When should I give the invoice to my accounts department to pay an order?
I would like to reproduce material from a book, who should I contact?
I am an author/artist/publisher, how can I add information/images about my product?
How do I delete multiple listings at once (bulk delete)?
Is there a fee for using the Valet service?
My book contains a mis-print, what should I do?
Can I see a summary of credit card transactions for each order?
Regulatory and Compliance Team
What does 'Order Delayed Staff Checking' mean?
What is Fishpond's phone number?
The hardcover book I received appears to have poorly cut page edges, should I return it?
Can I return an item I purchased on Fishpond.com.au?
What are Fishpond's Competition Terms and Conditions?
How do I change my delivery address?
What is Fishpond's phone number?
I have paid multiple invoices at once, how can I give you Remittance Advice?
What is Fishpond's phone number?
Captcha Instructions
What are your bank transfer/ cheque payment details?
How do I log out from My Account?
How do I change the quantity of an item in my shopping cart?
The Sell Yours item I purchased hasn't arrived. What do I do?
I have a gift voucher, how do I use it?
Can I return a Sell Yours item?
How do I edit or remove a saved credit card?
Do you have a product in stock?
I can't find the book that I am looking for in your catalogue.
Can you send me a tax invoice?
I have a voucher code, how do I use it?
What is Fishpond.com.au?
What is Fishpond's phone number?
How do I change my email address or my account name?
I received a shipped notification by email. When should I expect my order to arrive?
How can I change my password?
I want to check previous helpdesk announcements
I've completed the returns form. When will I receive my refund?
I forgot my password
What is Fishpond's phone number?
I am based overseas. Can I still sell on Fishpond?
What is Fishpond's phone number?
Can you give me more information about a product in your catalogue?
I am not receiving any emails from Fishpond.com.au.
What is Fishpond's phone number?
About My Account
My order has been cancelled. Where's my refund?
What is Fishpond's phone number?
How do I cancel a product from my order?
How do I subscribe/un-subscribe from Fishpond emails?
What is Fishpond's phone number?
Where's my order?
Do wholesale prices include or exclude GST?
What can I sell via the Fishpond Sell Yours programme?