Help Desk - Schools & Libraries
How does the Schools' Program Work?To join our schools program, sign up at Schools
If your account is approved, you will receive an email from Fishpond, confirming that you qualify.
Once enabled, you will be able to select a purchase order option at checkout.
When you choose to pay by purchase order, there is a small fee calculated on checkout to cover administration and payment collection.
Books will be shipped to you as they arrive at our warehouse. As such, you can expect to receive your books in multiple shipments.
Once all items have been shipped, we will send an email to the purchaser requesting that the invoice be printed (from your account page: My Account) and passed on to your accounts department or the person responsible for paying accounts.
If we do not receive payment by the 20th of the following month after the final item's ship date, our system will automatically hold all pending orders, until the previous invoice has been paid.
Schools are welcome to pay before all items in an order are shipped, as sometimes, an order contains backordered or pre-release titles.
Can't find the answer to your question?Send us an email and we'll respond within 24-30 hours.
16th December - Holiday deliveries
For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.
Possible delays may occur due to the upcoming Christmas and New Year holidays.
Wishing you and your family a safe and happy holiday.
The Team at Fishpond