Help Desk - Schools & Libraries

Why has school or library order been held?

School orders may be held for the following reasons:

Orders must be paid by 20th of following month after all items have shipped. If an order is not paid by then it becomes overdue and all subsequent orders and unsent titles will be held until payment is received.

If payment has been received without a Remittance Advice it may not have been matched to a payment and an email will be sent requesting the information.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

Was this information helpful?

More questions about Schools & Libraries


Fishpond Experience Feedback Winner For October 2015 Announced

Congratulations to Rik Stowman our October 2015 winner of a $100 Fishpond credit.

Fishpond Experience Feedback Winner For September 2015 Announced

Thanks to all of our valued customers who provided us with feedback on your shopping experience.

Congratulations to Roseanne Brown our September 2015 winner of a $100 Fishpond credit.