Help Desk - Schools & Libraries

Why has school or library order been held?

School orders may be held for the following reasons:

Orders must be paid by 20th of following month after all items have shipped. If an order is not paid by then it becomes overdue and all subsequent orders and unsent titles will be held until payment is received.

If payment has been received without a Remittance Advice it may not have been matched to a payment and an email will be sent requesting the information.

Can't find the answer to your question?

Send us an email and we'll respond within 24-30 hours.

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Announcements

16th December - Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond