Help Desk - Ordering & Shipping

What are your shipping rates?
How do I place an order with Fishpond.com.au?
Is a PO Box or street address better for delivery?
Will items with different shipping times be sent separately?
What payment methods can I use?
How do I add another product to my order?
Can I pick up my order?
How do I delete an item from my shopping cart?
What do the different product statuses mean?
What does 'Quantity Available' mean?
How do I change my delivery address?
How can I tell if a product page is for digital music?
Can I obtain a credit account and use a purchase order to shop?
What does 'Order Delayed Staff Checking' mean?
How do I change my payment method?
How do I change my delivery address?
I received a shipped notification by email. When should I expect my order to arrive?
How do I change the quantity of an item in my shopping cart?
What happens if I change my mind about my digital music purchase?
What is Fishpond's phone number?
How do I cancel a product from my order?
Where's my order?

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Please be aware we are experiencing a high demand of enquiries at this time, it may take longer for you to receive a response from our Help Desk than normal.

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Help Desk - Ordering & Shipping

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