Help Desk - Ordering & Shipping

Why can't my order be delivered to a PO Box?

There are a couple of common reasons an item can't be delivered to a PO Box and a physical street address must be used on checkout.

1) The item is a restricted or dangerous product for transport.

2) The courier being used cannot deliver to a PO Box.

To buy these types of items, use a physical street address for delivery instead of a PO Box.

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Send us an email and we'll respond within 48 hours.

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Announcements

14 December Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond