Help Desk - Refunds and Returns

Can I return an item I purchased on Fishpond.com.au?

Most items can be returned for a full refund less shipping charges within 30 days of the item being shipped, provided it is in new, resalable condition. Perfumes and cosmetics must be sealed and unused.

We are unable to accept CDs, DVDs, games or software as returns, unless the goods are faulty or factory sealed and unopened. eBook orders are non-refundable.

You can choose to have your refund paid out by credit card refund, bank transfer or Fishpond credit for your next purchase.

Note that Sell Yours items cannot be returned as these are sent by private sellers.

To return an item please use our online returns form.

Can't find the answer to your question?

Send us an email and we'll respond within 24-48 hours.

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