Help Desk - Ordering & Shipping

What does 'Order Delayed Staff Checking' mean?

This means a supplier has not shipped your title so we are manually checking and reordering for you, a new estimated arrival date will be displayed shortly.

We apologise for this short delay.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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Announcements

5/4/17 - Delivery Delays in Queensland & Northern NSW

Customers are advised to expect mail and parcel delivery service disruptions across Queensland and northern NSW.

Tropical Cyclone Debbie has resulted in significant damage and road closures due to weather conditions.

Delivery will be attempted when it is safe to do so, however customers may experience delays.

We extend our best wishes to everyone affected by this event and regret any inconvenience caused to our customers.

View the old announcements