Help Desk - Ordering & Shipping

How do I change my delivery address?

You can update your delivery address through My Fishpond.

From there, click on the order in question and then click the blue "Edit" button next to Delivery Address.

You can also add additional addresses to your account by clicking the blue "add new address" button. You can have up to five addresses attached to your account at any time. You can choose between these addresses during the checkout process.

To set one of your addresses as the primary address for your account, so this address will be selected automatically when you place an order, just click the blue "edit" button next to the desired address the "set as primary address" box.

Note that once your order has been dispatched you will be not able to make any changes to your order.

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Announcements

21/3/17 - NSW Delivery Delays

Customers are advised to expect mail and parcel delivery service disruptions across some regions of NSW, due to weather conditions.

Delivery will be attempted when it is safe to do so, however customers may experience some minor delays.

We apologise for any inconvenience.