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The 10 Commandments of Client Appreciation
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About the Author

Darrell Hardidge is an industry-leading expert in optimising client loyalty for businesses and delivers highly effective and engaging team workshops. Known for assisting companies to master their client experience processes; Darrell assists businesses to achieve maximum client loyalty, empowering them to become the market leaders in their fields. Innovator of the loyalty metric of 'Client Appreciation'; Darrell and his research company Saguity have proven time and again their unique measurement of appreciation solidifies a company's market relevance and separates them from their competitors. Darrell's "Seven step Dy-Val Ladder" encompasses leading business theories into one applicable and proven methodology. These theories are published in his first book 'The Client Revolution', a successful tool assisting companies to understand how to move beyond 'satisfaction' into the profitable realm of 'appreciation'. An engaging and leading speaker with the CEO Institute and major corporates; Darrell is highly sought after to deliver in-house seminars and workshops for optimising client experience. His clients vary from CEOs and big business, to academics and entrepreneurs, helping them to design a 10/10 client appreciation culture. Darrell lives in Melbourne and travels internationally and across Australia working with companies who are truly committed to be the best they can be.

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