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201 Ways to Deal with Difficult People


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Quick Start. Helping Them See Things Your Way. No to More Work. No to Colleagues and Coworkers. No to Unwanted Overtime and Unwelcome Business Travel. No to Salespeople, Offers, and Proposals. No to Clients and Customers. No to the Boss. No to the Requests for Money. No to Subordinates. No to a Job Seeker. No to Inappropriate Language or Behavior. No to Nuisances. No to Unreasonable Demands. No to Time Wasters. No to Office Bullies. No to Impossible Assignments. No to Bad Ideas. No to Blame. "No, But...": Offering Alternatives. No When You'd Like to Say Yes.

About the Author

Alan Axelrod has a Ph.D. in English and is the author of numerous books including The Penguin Dictionary of American Folklore, The Macmillan Dictionary of Military Biography, Encyclopedia of the American West, and What Every American Should Know About American History. Previously, he served as publishing executive with the Henry Francis Winterthur Museum, Van Nostrand Reinhold, Abbeville Press, and Turner Publishing.

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