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The 3 Keys to Empowerment
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Table of Contents

Preface
Introduction: The Challenge of Moving to Empowerment
Chapter 1. Releasing the Power within People
Chapter 2. Using Situational Leadership (R) II to Guide the Journey

Stage One: Starting and Orienting the Journey
Chapter 3. Key #1: Share Information to Kick-Start the Process
Chapter 4. Key #2: Declare Clear Boundaries to Begin Creating Autonomy
Chapter 5. Key #3: Begin Developing Teams to Replace the Hierarchy

Stage Two: Change and Discouragement
Chapter 6. Key #1: Share More Information and Listen for Information
Chapter 7. Key #2: Widen the Boundaries to Create More Autonomy and Responsibility
Chapter 8. Key #3: Let Teams Take on More of the Hierarchical Roles

Stage Three: Adopting and Refining Empowerment
Chapter 9. Key #1: Enhance Information Sharing to Drive Performance
Chapter 10. Key #2: Incorporate Boundaries into Everyone's Value System
Chapter 11. Key #3: Let Teams Replace the Hierarchy
Conclusion: A Look Back (and Forward) at the Journey
Chapter 12. Summarizing the Action Plan for Creating Empowerment
Notes
Index

About the Author

Ken Blanchard is chairman of The Ken Blanchard Companies, a full-service management consulting and training company in the areas of empowerment, leadership, teamwork, performance management, customer service, quality management, ethics, and visioning. One of the most sought-after speakers to management groups, he is coauthor of 15 books, including The One Minute Manager, many of which have been international bestsellers. John P. Carlos is a management consultant, trainer, and motivational speaker. He heads his own consulting group and is a consulting partner with The Ken Blanchard Companies. For ten years he was the director of training for Circle K, a retail food company with more than 5,000 outlets worldwide. Alan Randolph is an internationally known management educator and consultant and accomplished author. His clients have included many of the Fortune 100 companies, as well as a number of smaller entrepreneurial companies. He is the author or coauthor of 6 books and is a consulting partner with The Ken Blanchard Companies.

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