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"Embedding Continuous Improvement is at the heart of creating a world-class business. In the first edition the authors explored the what, why and how to do this in this excellent book. In this second edition they have added a whole new chapter on how to mature each of the habits through three levels providing a proven path to success. A must-read for those in the financial services industry or just those who wish their organisations to be world class." - Professor Peter Hines, Chairman, SA Partners & visiting professor, Waterford Institute of Technology "The Productivity Habits seem so simple in explanation but they have really driven great conversations at all levels in our business to continually improve customer experiences and business results. Why would you not want all of your organisation to use them?" - Paul Newham, Executive General Manager, Group Operations, Commonwealth Bank of Australia "This is a very practical and relevant book for anybody wanting to create or enhance a continuous improvement culture within an organisation. The authors share real experience, lessons learnt, what to look out for and how to approach for success. This is a must-read for anybody seeking guidance in this space." - Christian Dalle Nogare, Director, Lean Design Practice at Westpac Banking Group "This book summarises in a nutshell what CI is about. Though focused on financial services, it's a must-read for every leader who wants to improve their business. It captures the CI essentials to transform your business to become best in class." - Klaus-Martin Vierhaus, Head of Process Excellence at Bank Julius Baer

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