Heather R. Younger, J.D. is the founder and CEO of Customer Fanatix. Her organization's mission is to inspire and train leaders to put their culture and employees first. This includes leadership development training, coaching and facilitation, employee focus group moderation, and consulting organizations on strategies to improve employee engagement. Heather is an active member of the organizational development community. She is a member of the Society for Human Resources Management, a DISC certified trainer and coach, a contributing author for Talent Economy's Talent Influencer Network, and has a law degree from the University of Colorado at Boulder School of Law. Heather is member of the Society for Human Resources Management, a DISC certified trainer, a contributing author for Talent Economy's Talent Influencer Network and mom to four talented children.
"Employee engagement is the secret to unlocking discretionary
effort which drives better sales, profits and shareholder value.
The 7 Intuitive Laws of Employee Loyalty lays out a clear plan and
inspiring vision to make engagement and loyalty a reality." --
Kevin Kruse author of Employee Engagement 2.0" It is not often in
business that we hear the precise voice of the lawyer blended with
the seasoned wisdom
of a thoughtful business leader. But Heather Younger, J.D., does
just that in her new book, as she articulates the psychological
contract between employer and employee in a way I have not seen in
all my years of research, teaching and writing. Heather understands
people, she understands the relationships and expectations, and she
has provided leaders with a fresh way to build strong
organizations."
-- Jim Bohn, PhD, author of The Nuts and Bolts of Leadership and
Architects of Change " In The 7 Intuitive Laws of Employee Loyalty,
Heather R. Younger gives employees a voice. Heather illustrates
how leaders often leave employees feeling undervalued and
undermined. She provides a real-world
perspective based on her own experiences that demonstrates the role
and impact that leadership has on
employee loyalty. This book is a must have addition to the library
of every leader and manager including
those aspiring to those positions." -- Liz Stincelli, author of
Overcoming Barriers in Your Leadership " Heather is an amazing
writer. Her use of stories, familiar, and those not so familiar
draw you in and bring
her point home. If you are seeking effective ways to increase
employee loyalty or be a better leader, this
is the book for you. Great job, Heather!" -- Garion Bunn, author of
The Harry Experience " Heather's laws of employee loyalty are
spot-on. There are many books out there that tell you the why
of
keeping employees engaged and loyal; Heather goes a step further
and provides the guidance and insight
for the how (what so many books are lacking). Heather provides
real-world examples that resonate as
most managers have or will experience these same situations in
their careers. There are good reminders
throughout the book, and I am also armed with some new insights to
test out with my team. Heather's
authentic storytelling reveals her passion around team member
engagement and makes this a compelling,
must-read for anyone wanting to be a leader."
-- Heather Heebner, EVP, Human Resources, Instawares Holding
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