1. First Look at Computer Parts and Tools. 2. Working Inside a Computer. 3. Introducing Windows Operating Systems. 4. All About Motherboards. 5. Supporting Processors and Upgrading Memory. 6. Supporting Hard Drives. 7. Installing Windows. 8. Supporting I/O and Storage Devices. 9. Satisfying Customer Needs. 10. Maintaining Windows. 11. Optimizing Windows. 12. Troubleshooting Windows and Applications. 13. Troubleshooting Hardware Problems. 14. Troubleshooting Windows Startup Problems. 15. Connecting to and Setting up a Network. 16. Networking Types, Devices, and Cabling. 17. Windows Resources on a Network. 18. Security Strategies. 19. Supporting Notebooks. 20. Mobile Devices and Client-Side Virtualization. 21. Supporting Printers. Appendix A: History of Operating Systems. Appendix B: Windows Vista. Appendix C: Windows XP. Appendix D: Creating a Standard Image. Appendix E: Keystroke Shortcuts in Windows. Appendix F: CompTIA A+ Acronyms.
Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.