About the Author

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

Reviews

"I like the step by step approach with complete images. This means that in lecture I can easily brush past these section and give shorter demonstrations because the text covers the material so well. I like the detail on other OSes in the appendix. The hands-on exercises provide the starting point for great labs without having to purchase an additional book."
"I love the fact that the software and hardware texts are complementary. When students take the sequence with me it feels almost like a year long course rather than two disconnected courses. There is enough in common between software and hardware texts that students feel totally comfortable with the 2nd text at the start but there really isn't much useless overlap between the two that it feels like a "rerun." The texts are written such that a complete beginner to the subject can understand yet the more experienced students learn as well. Great balance!"
"It covers all essential materials for preparing for the A+ exams. Having all material in a combo book makes my teaching job lots easier."
"It's well-written, has good review questions, and good instructor resources. Also, the CertBlaster test prep exams from Student Downloads are an excellent resource."
"This book is comprehensive, students like to read it, color enhancements are great. This is a textbook first and then can be used as a reference later."