Table of Contents

Part 1. Full Paper
Chapter 1. It’s Ultimately Social: Exploring the Costa Rican Bar Servicescape; Francisco J. Conejo, Enrique A. Gamboa, and Andrea Insch
Chapter 2. Hotel Customer Retention: A Study of Customers’ Perspectives in an Emerging Market; Paulina Adzoyi, Robert J. Blomme, and Ben Q. Honyenuga
Chapter 3. Perceived Restorativeness on Tourists’ Environmentally Responsible Behavior: A Case of a Rice-Field Landscape; Yu-Jen Chiang
Chapter 4. Airbnb’s Guests’ Rating of Host’s Professional Qualities; Miriam Scaglione, Blaise Larpin, and Colin Johnson
Chapter 5. Glass Igloo Hotels: An Investigation of Consumers’ Willingness to Pay; Elizaveta Lohninger, Willy Legrand, and Rose Delgado-Krebs
Chapter 6. Memorable Tourism Experiences, Destination Image, Satisfaction and Revisit Intention of Chinese Outbound Tourists to South Pacific Islands; Fangli Hu and Han Shen
Chapter 7. Organizational Readiness: Key to Successful CRM Implementation in Hotel Industry; Helen Dah, Robert J. Blomme, Ad Kil, and Ben Q. Honyenuga
Part 2. Research Note
Chapter 8. The Nostalgic Influence of Place Attachment on Environmental Attitudes; Wan-Yu Liu and Ching Chuang
Chapter 9. Impact of Covid-19 on the Tourism Industry of Uzbekistan and State Support during the Pandemic; Olimjon Saidmamatov, Umidjon Matyakubov, Jonathon Day, Peter Marty, Elbek Khodjaniyazov, Ergash Ibadullaev, Dilmurad Bekjanov, Murodjon Matniyozov, and Bunyod Matyusupov

About the Author

Joseph S. Chen is Professor of Tourism, Hospitality and Event Management at Indiana University (Bloomington), USA. His research centers on tourist behaviors, tourism impacts and sustainable development.