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Air Traffic Control
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Table of Contents

Contents: Foreword by Captain Daniel Maurino. The need for human factors; Human error; Liveware: the controller; Liveware - liveware: social psychology and the controller; Liveware - software: procedures, documentation and the controller; Liveware - hardware: equipment and the controller; Liveware - environment: other factors and the controller; Test of the blind spot; Task/relationship questionnaire; Key to the countries in the Hofstede model; Bibliography; Index.

About the Author

Dr Anne Isaac works with the human factors group at EUROCONTROL. Belgium. She previously lectured at Otago University and Massey University, School of Aviation, New Zealand. Her research work, for the last 16 years, has been concerned with human performance in ATC and focuses on imagery, mental models and error. She has been involved with training, incident investigation and other performance issues in both Australia and New Zealand and spent a year with Dedale in Paris developing the ATC Team Resource Management programme for Europe. Bert Ruitenberg has represented the International Federation of Air Traffic Controllers' Associations (IFATCA) in the human factors field since 1992. He is a regular speaker at human factors conferences, seminars and symposia organized by the aviation industry (eg ICAO, EUROCONTROL) and the scientific community (eg Ohio State University, Australian Aviation Psychology Association). He works as an air traffic controller at Schiphol Airport (tower and approach radar control), Amsterdam, The Netherlands.

Reviews

'The blend of academic insight and practical experience contained in this book is essential reading for everyone connected with the operation of aircraft and air traffic control systems...first class contribution to the understanding of human performance and underlying causes of human error in the field of air traffic control. I recommend this book to those at all levels, from ab-initio trainees through seasoned controllers to management and the policy makers who have a genuine interest in flight safety...pilots and all ground support personnel could well gain much from this book.' Journal of Professional Aviation Training '...readers who were previously familiar with only the flight deck environment would gain another perspective by reading this book. Those involved with the investigation of Air Traffic Control incidents could benefit by considering the author's thoughts for applying the Reason model to the ATC world.' Aviation, Space and Environmental Medicine 'The book has been written to appeal to a cross-section of readers, from ab initio controller to senior air traffic services management and will be useful for those people who have a more general interest in air traffic services and human factors.' The Aerospace Professional 'An excellent text...The book contains a great deal of interest, not only to those working in air safety, but also for the general public. It is well written and clear.' Accident Analysis and Prevention '...a very comprehensive and informative book ...I do not hesitate to call this book a milestone...should be mandatory reading for controllers, management and the high-level decision makers.' The Controller 'This book should appeal to a wide audience, from students in human systems design, aircrew and air traffic controllers, to management personnel in ATC and other related services...an important addition to the literature on human error management and aviation systems safety.' Canadian Aeronautics and Space Journal '...it would be a mistake to believe that this work is only of interest to the air traffic control community. The quality of the author's insights and the breadth of the concerns, the illuminating use of data and the clarity of exposition mean that, as in all effective research, the immediate subject matter in no way confines the understanding and inspiration the work offers the reader. Anyone concerned with safety, human factors and error management within aviation should pick up this book.' Philip Shawcross, Vice President, International Civil Aviation English Association

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