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List of Exhibits. Preface. About the Authors. PART ONE: PREPARING TO USE 360-DEGREE FEEDBACK. Chapter One: The ABCs of 360-Degree Feedback. Chapter Two: The Uses of 360-Degree Feedback: A Tool for Strategic Change. Chapter Three: The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback. Chapter Four: Using Interviews to Augment 360-Degree Feedback. Chapter Five: Creating Champions: Selling the Idea to Others in the Organization. PART TWO: IMPLEMENTING A 360-DEGREE FEEDBACK SYSTEM. Chapter Six: Gathering the Feedback: Tips on Administering the 360-Degree Process. Chapter Seven: Holding Up the Mirror: Presenting the Feedback. Chapter Eight: Creating Lasting Change: Follow-Up Activities. Chapter Nine: Enhancing Performance Management Systems. Resource A: Examples of 360-Degree Feedback. Resource B: Checklist for Selecting a Questionnaire. Resource C: Sample Worksheets for Feedback Analysis and Interpretation. Notes.
Richard Lepsinger is president of OnPoint Consulting. He is coauthor of three books, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices , The Art and Science of 360 Degree Feedback , first edition, and The Art and Science of Competency Models . Anntoinette D. Lucia is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360 Degree Feedback , first edition and The Art & Science of Competency Models.