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The Art of Asking,


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Table of Contents

Preface: Corporate Inquisitions xii Introduction: Questioning Is the Skill of Management 1 Common Errors: How to Recognize and Correct Them 15 Neglected Questions 33 Misuses of Management Skills: Inquisitions Are Not the Only Abuse of Questioning 43 Questioning: Improve Your Skills 53 Signs and Signals 77 Types of Questions 85 Use of Skills 117 Listening 173 Conclusions 179 Epilogue 185 Definitions 187 References 191 Questioning as a Spectator Sport: Where to Go to Watch and Learn the Game 195 Endnotes 199

Promotional Information

We've all encountered the corporate inquisitor: the manager whose questions seem primarily intended to terrify the victim, not solve the problem. The goal of your questions ought to be to solve the problem and to build a more effective, collaborative organization in which everyone learns from experience, and nobody's too intimidated to tell the truth. To succeed on both points, you need to ask the right questions in the right ways. This book will teach you how to do precisely that. You'll first evaluate your current "question-asking" skills; then systematically improve them. Terry Fadem helps you determine which questions to ask (and which to skip)... how to provide context that helps people give you the information you need... how to avoid asking questions that guarantee an obvious, useless answer... how to use positioning, posturing, and body language to ask questions more effectively... how to start asking the innovative or neglected questions that uncover real issues, problems, and solutions. Fadem helps you adopt the attributes of a good questioner... understand your goal for each question... use your personal style more effectively... ask tough questions, elicit dissent, react to surprises, overcome evasions, and utilize each type of question most effectively. Becoming a more effective questioner may be the most powerful thing you can do right now to improve your managerial effectiveness and this book gives you all the insights, tools, and techniques you'll need.

About the Author

T.J. (Terry) Fadem is a veteran manager with 25 years of experience ranging from supervising steel workers (J&L Steel), to managing in a major corporation (DuPont), to working with start-up companies. His business venture teams have been profiled in books and periodicals, and he has also been a frequent speaker and consultant on strategic management issues. Fadem is currently the managing director, Corporate Alliances at the School of Medicine at the University of Pennsylvania where he is also a member of the Core Team of the Mack Center for Technological Innovation at the Wharton School. In addition, Fadem is president of the Biomedical Research and Education Foundation.

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