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The Art of Conversation


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Table of Contents

Preface vii Acknowledgements ix Introduction 1 Part 1: Introducing Conversation 9 1. The Dance of Conversation 11 2. Connecting is What Matters Most 21 3. Getting in the Right State 49 4. Getting a Conversation Going ? The Basics 65 5. Listening 79 Part 2: The Power of Conversation 99 6. Influencing a Conversation 101 7. Different Kinds of Conversation 117 8. Expressing Yourself 155 Part 3: Sailing Through Tricky Waters 171 9. What to Do If You?re Stuck 173 10. Oiling the Wheels 179 11. Role Playing 183 12. Spotting the Games People Play 187 13. Enjoying Disagreement 197 14. Confrontation 201 Part 4: Creative Conversations 213 15. Changing the World One Conversation at a Time 215 About the Author 225 Image Credits 227 Index 229

About the Author

Judy Apps is a qualified NLP trainer and professional certified coach with the International Coaching Federation. (ICF), coaching an average of 70 corporate clients a year, ranging from Sussex Police to EA Games. Judy has spent many years unravelling the secrets of how great leaders communicate and inspire, and now coaches people from all walks of life- from leaders of major international corporations to politicians, media people, coaches and all who want to communicate with more influence. Judy is the author of three books: Voice of Influence- How To Get People to love to listen to you; Butterflies and Sweaty Palms- 25 Sure-Fire Way to Speak and Present with Confidence, and Voice and Speaking Skills for Dummies.


Apps leaves readers with the necessary confidence and perhaps a little swagger to become a venerablemaster of conversation. (Elite Business, June2014) An educational, insightful and enjoyable book.Definitely worth a read. (Frost Magazine, June 2014)

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