Performance Measurement. Types of Performance Measures. A Family of Measures. Performance Measurement Hierarchies. Units of Measure. Collection and Distribution. Performance Measure Displays. Interpretation and Action. Putting It All together. Further Reading. Index.

About the Author

Dr. Jerry Harbour combines over 30 years of domestic and international experience from such diverse fields as advanced technology development and evaluation, defense and national security, national laboratory research and development, oil exploration and production, underground mining, and training development and delivery. He is the author of The Performance Paradox: Understanding the Real Drivers that Critically Affect Outcomes. Jerry and his wife, along with their golden retriever, divide their time between living in New Mexico and Colorado.

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Table of Contents

About the Author